Role Overview: This position involves providing exceptional customer service at the store’s front end, supervising front-end activities in the absence of the Customer Service Manager, and ensuring efficient store operations to support the store’s financial goals. The role includes completing various transactional duties, managing return-to-stock items, and maintaining product knowledge to assist customers effectively.
Key Responsibilities:
- Accurately process transactions including cash, checks, cards, and other payment methods.
- Handle return-to-stock items promptly, prioritizing perishables.
- Maintain knowledge of store products, advertised deals, and promotional features.
- Train team members and supervise scheduling to meet productivity standards.
- Manage damaged products and ensure a clean, organized department.
- Adhere to safety, food safety, and guest experience standards.
- Perform additional tasks as assigned to support store operations and customer needs.
Qualifications & Skills:
- High school diploma or GED.
- Proficiency in computer use (email, spreadsheets).
- Strong reading, writing, and interpretive skills.
- Basic accounting and financial analysis skills.
- Ability to delegate, manage budgets, and promote suggestive selling.
- Detail-oriented with strong organizational skills.
Physical and Other Requirements: Must be able to lift up to 30 pounds regularly and 50 pounds occasionally, stand and walk for extended periods, and operate in varied store environments. Reasonable accommodations are available for individuals with disabilities.