Role Overview: This position involves providing exceptional customer service at the store’s front end, supervising daily activities in the absence of the Customer Service Manager, and ensuring efficient store operations to support financial goals. Key duties include accurately processing transactions, managing returns, and maintaining product knowledge. The role also involves training staff, managing scheduling, handling damaged products, and maintaining a clean, safe, and well-stocked environment. Additional responsibilities may include tasks in other departments based on customer needs.
Qualifications & Skills: High school diploma or equivalent, proficiency in computer skills, strong reading and communication abilities, accounting and financial analysis skills, budget management, delegation, suggestive selling, and attention to detail. Physical requirements include lifting up to 50 pounds, standing, walking, and working in varied environments.
Key Attributes: Customer-focused, detail-oriented, capable of multitasking, and adhering to safety, food safety, and guest experience standards. Ability to interpret documents, develop budgets, and lead teams is essential.