Role Overview: The Shift Leader supervises restaurant shifts to ensure high-quality products and excellent customer service, promoting profitability and compliance with company policies, procedures, and legal standards.
Key Responsibilities:
- Perform station duties such as dough management, product accuracy, and proper portioning to meet quality standards.
- Contribute to achieving product goals by addressing customer needs, reducing complaints, and maintaining policies on safety, attendance, and image.
- Maintain a positive attitude, exemplify core values, and adapt to change while working collaboratively with team members.
- Ensure adequate staffing, provide feedback, and uphold standards in product quality, customer service, cleanliness, and safety.
- Support profit objectives through accurate use of systems, cash management, inventory control, and minimizing loss.
Qualifications & Skills: Strong leadership, communication, and organizational abilities, with a focus on quality, safety, and customer satisfaction.