Help Desk Specialist to support Air Force/Space team at Nellis AFB, primarily supporting the 53rd Wing Technical Support Services contract.
Responsibilities include:
Providing analytical support for clients, systems, and networks by consulting on hardware, software, and system functionality.
Identifying, prioritizing, and resolving network, user, and system issues, including account creation and email configuration.
Handling helpdesk calls, assessing support needs, and escalating to appropriate tiers.
Troubleshooting account management, enterprise applications, server administration, networking, and software/hardware issues.
Performing security patching, documenting actions, monitoring systems, and conducting audits.
Installing and testing hardware and software components.
Qualifications include:
High School Diploma
Over 2 years of related IT support experience
Active DoD 8140 IAT-II certification
Experience in a Windows AD environment as a full-service IT support team member
Ability to collaborate within a support team and support SCIF and corporate IT operations
Clearance and physical requirements:
Current TS/SCI clearance and willingness to undergo a polygraph
Ability to remain stationary for extended periods, occasionally move inside the office, and lift up to 50 lbs.