Role Overview: This position ensures excellent customer service at the store’s front end, supervises front-end activities in the absence of the Customer Service Manager, and contributes to the store’s financial success through efficient operations. All assigned duties are to be completed promptly.
Key Responsibilities:
- Perform accurate transactions including cash, checks, debit/credit/EBT, and media sales, adhering to policies.
- Handle return-to-stock items promptly, especially perishables.
- Maintain knowledge of product locations and store promotions.
- Train team members on department tasks and manage scheduling to meet productivity goals.
- Manage spoiled/damaged products per guidelines.
- Keep the department clean, stocked, and attractive.
- Follow safety, food safety, and guest experience standards.
- Assist in other departments as needed and perform additional assigned tasks.
Qualifications & Skills:
- High school diploma or equivalent (GED).
- Proficient in computer use (email, spreadsheets).
- Strong reading, writing, and comprehension skills.
- Accounting and bookkeeping knowledge.
- Ability to interpret financial data and develop/manage budgets.
- Delegation, leadership, suggestive selling, and product knowledge skills.
- Detail-oriented with physical ability to lift up to 50 pounds and stand/walk for extended periods.
Physical & Environment Requirements: Must meet physical demands of lifting, standing, bending, and working in varied temperatures. The environment includes typical retail store conditions with low to moderate noise.